We're always looking for great people
We’re always looking for smart, down-to-earth and friendly professionals who are focused on providing an exceptional customer experience. Excellent communication skills and a talent for explaining technical issues in simple language are essential. Our culture is built around our customer-centric approach, teamwork and a heavy dose of not taking ourselves too seriously.
North Vancouver HQ
We enjoy a relaxed office environment in beautiful North Vancouver. We are close to the mountains and the ocean, with the heart of the city at our fingertips. Our office is dog-friendly and is conveniently located next to the river, a great place to walk, swim and enjoy the beautiful nature in our neighbourhood.
Work-Life Balance
We believe that quality time outside the office is vital to our employees’ satisfaction at work. We support our team in working from home or remotely when needed. We want everyone to be healthy, travel often, get time to give back, and have the financial resources and support they need.
Continuous Learning & Career Development
We’re serious about sharing in Gauthier’s successes. We’ll support continuous learning and help you stay up to date by upgrading your certifications to bolster your tool belt. We promote from within and encourage career development for every team member as they grow within the company.
Perks & Benefits
Stay Healthy
We offer a solid work–life balance to keep your mind healthy — and medical, dental, and vision coverage for the rest.
Get Social
One benefit of having amazing coworkers is enjoying each other’s company, and we make up some good excuses to have fun together.
Work Hard
We don’t stick to one type of client. We work with a wide variety of companies & technology, including the creative and film industries.
Our philosophy
It’s simple: We’re in the customer service industry and people are our advantage. We service IT needs with a personal touch, which means you should feel like you’re doing business with people at all times. Professional, responsive, reliable and friendly people. In a digital era, we provide better human service through our down-to-earth approach and willingness explain technical issues to easy-to-understand language.
Our values
Transparency, accountability and proactiveness are a few of our values. We plan ahead and create productive, worry-free environments; and keep your systems flourishing so you can focus on business growth. We remain transparent in all transactions so you’ll always know what’s going on, and we can earn your trust. You’ll never feel beaten by technology issues in the office again because we’ve got your back.
Open Opportunities
Gauthier Business Technologies has an opportunity for a Tier 1 IT Support Specialist. We offer a great culture, excellent teamwork and collaboration, opportunities for growth, and competitive compensation. If you possess a passion for providing world-class customer service, strong diagnostic and problem-solving skills, and solid technical aptitude, we would like you to join our team.
Based out of our bright, open, dog-friendly office, you’ll get to solve our clients’ IT challenges through phone and email. You’ll work directly with an experienced team and have great opportunities for growth and professional development.
You’re excited to wear multiple hats and go above and beyond for customers. You have flexibility in your schedule from time to time and the ability to work independently with minimal direct supervision (we believe in autonomy, mastery, and purpose!). For now, you’ll provide remote support and will grow over time into an on-site role.
- You are the first point of contact for all client’s technical requests.
- Investigate technical issues using your experience, documentation, and critical thinking skills to identify the cause and apply resolutions.
- Resolving Tier 1 technical support issues via phone, email, remote login and/or on-site as necessary
- Resolve Tier 1 and up to Tier 2 technical support issues with assistance when required
- Escalate Tier 2 and 3 technical support issues when required
- Communicate effectively with clients on the status of tickets and resolutions.
- Promptly and thoroughly document all work via our ticketing system and documentation portal. You have strong attention to detail!
- Maintain a high Client Satisfaction Score
- Participate in regular huddles with the Service Team
- At least 1 year of relevant IT experience
- At least 1 year of customer service experience
- Industry IT Certifications (Microsoft, CompTIA, Cisco)
- Technical aptitude and basic knowledge of technologies such as: Windows desktop support, Microsoft Office Applications, Windows Servers, iOS, Android, and networking technologies.
- Able to thrive in a dynamic, fast-paced environment where constant multitasking is the norm.
- Must be process-driven with high attention to detail and excellent follow-through skills.
- Strong troubleshooting skills and an aptitude for finding creative alternative solutions.
- A confident phone presence and exceptional customer service skills are a must.
- Exceptional communication skills and the ability to explain complex technical solutions to clients and to co-workers.
- Good judgment, technical common sense, and solid problem-solving skills.
- Strong work ethic with a desire to learn, grow and develop new skills.
- Ability to work under pressure
- Ability to remain calm, happy, friendly, and helpful during stressful situations.
- Strive for 2 certifications per year
- Strong English verbal and written communication skills
- Eligible to work in Canada
- A broadband Internet connection at home as we allow remote work from time to time
- Reliable transportation and a minimum class 5 BC Drivers License as you take on more Field support responsibility
- Experience using industry PSA and RMM tools
We provide a competitive salary and benefits package along with learning and development support through certification training and exam compensation. We’re located beside MEC and Park & Tilford in North Vancouver.
If this sounds like your next perfect career opportunity and you’d like to learn more, please APPLY TODAY!
Job Types: Full-time, Permanent
Gauthier Business Technologies has opportunities for Student Internships!
- Full-Time during Summer 2022
- Full-Time and Part-Time 2022-23 Academic Year
We are looking for intern candidates that are currently enrolled as a full-time student and have completed the first year of a diploma program.
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We offer a great culture, excellent teamwork and collaboration, opportunities for growth, and competitive compensation. If you possess a passion for providing world-class customer service, strong diagnostic and problem-solving skills, and solid technical aptitude, we would like you to join our team.
Based out of our bright, open, dog-friendly office, you’ll get to solve our clients’ IT challenges through phone and email. You’ll work directly with an experienced team and have great opportunities for growth and professional development.
You’re excited to wear multiple hats and go above and beyond for customers. You have flexibility in your schedule from time to time and the ability to work independently with minimal direct supervision (we believe in autonomy, mastery, and purpose!). For now, you’ll provide remote support and will grow over time into an on-site role.
- You are the first point of contact for all client’s technical requests.
- Investigate technical issues using your experience, documentation, and critical thinking skills to identify the cause and apply resolutions.
- Assist Service Team as required using your the knowledge and skills you have developed through your current technical program.
- Resolving Tier 1 technical support issues via phone, email, remote login and/or on-site as necessary
- Resolve Tier 1 and up to Tier 2 technical support issues with assistance when required
- Escalate Tier 2 and 3 technical support issues when required
- Communicate effectively with clients on the status of tickets and resolutions.
- Promptly and thoroughly document all work via our ticketing system and documentation portal. You have strong attention to detail!
- Maintain a high Client Satisfaction Score
- Participate in regular huddles with the Service Team
- Currently enrolled as a full-time student and has completed the first year of a diploma program.
- At least 1 year of relevant IT experience or education
- At least 1 year of customer service experience
- Technical aptitude and basic knowledge of technologies such as: Windows desktop support, Microsoft Office Applications, Windows Servers, iOS, Android, and networking technologies.
- Able to thrive in a dynamic, fast-paced environment where constant multitasking is the norm.
- Must be process-driven with high attention to detail and excellent follow-through skills.
- Strong troubleshooting skills and an aptitude for finding creative alternative solutions.
- A confident phone presence and exceptional customer service skills are a must.
- Exceptional communication skills and the ability to explain complex technical solutions to clients and to co-workers.
- Good judgment, technical common sense, and solid problem-solving skills.
- Strong work ethic with a desire to learn, grow and develop new skills.
- Ability to work under pressure; remain calm, happy, friendly, and helpful during stressful situations.
- Strong English verbal and written communication skills
- Eligible to work in Canada
- Industry IT Certifications (Microsoft, CompTIA, Cisco)
- A broadband Internet connection at home as we allow remote work from time to time
We provide a competitive salary and benefits package along with learning and development support through certification training and exam compensation. We’re located beside MEC and Park & Tilford in North Vancouver.
If this sounds like your next perfect career opportunity and you’d like to learn more, please APPLY TODAY!
We're always looking to connect with great people!
Don't see any open positions that inspire you?
If you think you'd be a fit on our team, connect with us on LinkedIn, or reach out to the team directly. We will be growing again soon!